Customer Service

Shipping & Delivery

Flat Shipping: Current Local (Singapore) Shipping Policy

At this time, Quandut Trading Co delivers to Singapore residential and commercial addresses on the following timeframe: We do not deliver to P.O. Boxes. Furthermore, if your delivery address is located inside a restricted zone, such as military camps, airport freight centre, Jurong Island, and Sentosa Island, then we will have to impose a S$10 delivery surcharge on your order. In the event there is a delivery surcharge, you will see it on your order total before you confirm your purchase. Please call or email our customer service personnel if you think there is an error.

Delivery Timeframe:

Order placed on Friday, Saturday, Sunday, we will deliver goods on the following Monday will delivery the order. Around 1.00pm-5.00pm.

Order placed on Monday, Tuesday, Wednesday, we will deliver goods on the following Thursday, Time is around 1.00 to 5.00pm.

If there is request on evening delivery, we can only deliver goods on the Wednesday evening. Time is around 7.00pm- 10.00pm.

For your security and peace of mind, Quandut requests recipient’s ID and signature when attempting to make delivery for both Standard and Express shipments. Should the recipient be unreachable during the first delivery attempt, we will leave a note and reschedule a second delivery. Should the second delivery fail, the order will be returned to Quandut and the amount of the order, less any shipping fees, will be refunded to the original purchaser’s credit card.

Standard Shipping (International)
Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped via standard delivery via SINGPOST. Please allow up to 7-14 working days for international shipping.

Express Shipping (International)
Orders placed with Express Shipping (FEDEX) Monday through Friday (excluding holidays) once credit card authorization and verification have been obtained.
Shipment through FEDEX normally will take approximate up to 5-7 working days to reach your destination.
Express Shipping is not available for orders to Sentosa Island and other restricted zones.

廣達的運作模示大略如下:

*目前暫訂送貨日程:

星期五、星期六、星期日的訂單,星期一送貨,時間是1.00-5.00PM

星期一、星期二、星期三的訂單,星期四送貨,時間是1.00-5.00PM

需要晚上送貨的訂單,只有星期三晚上送,時間是7.00-10.00PM

* 有機食品一律折扣10%

* 每次購物數額是SGD80.00(免費送貨),如果少過SGD80.00(將付$5.00車費)

 

Privacy & Security

QuanDut.com is committed to protecting your privacy. We hope that you will take the time to read this policy, which explains what information we collect from you and how we use that information. By using our website (including its subdomains) or by purchasing products or services from us, you agree to be bound by this policy. Please check back frequently, as this policy may change from time to time.

What information we collect and how we use it
When you visit our website, QuanDut.com collects your IP address, which we use to improve our products and services as well as to help us administer our website and diagnose technical problems. Your IP address is also used to gather broad demographic information that does not personally identify you. To receive our website's newsletters and/or periodic email notifications with special offers, you only need to leave your email address with us. However, to order from us, you must set up a QuanDut.com account by providing us with your name, email address and a chosen password. These constitute your "Account Information". Account Information also includes any information that you may provide to us in response to customer surveys. When you place an order with us, we will also collect your shipping address and telephone number, as well as credit card number, billing address, and card expiration date, if applicable. This information constitutes your "Order Information". Order Information is necessary for us both to process your order and notify you of your order status. Order Information also includes any information that you provide us in connection with an order that you later cancel or that is not completed for any reason. We may use your Account Information and Order Information to occasionally notify you about important changes to our website, new QuanDut.com features, special QuanDut.com offers that you may find useful, or offers from companies with whom we have business relationships. We may also contact you if you have entered one of our contests or sweepstakes, or responded to one of our surveys. Choosing not to receive email newsletters or email notifications from us when you enter a contest or sweepstakes will not affect your chances of winning. If you would prefer not to receive email newsletters or email notifications from us (other than email notifications relating to order processing), simply visit the "Preferences" section of "My Account". From here, select "Newsletter Subscriptions" and/or "Personalized Email Reminders and Special Offer Email Subscriptions," indicate which newsletters or email notifications you wish to unsubscribe from, and then click the "Update" button.

How we protect your information
To protect against the loss, misuse, and alteration of the information under our control we have implemented security measures at this website.
When you place orders or access your account information, a secure server is employed. All information you input is encrypted by the secure server layer (SSL) before it is sent to us and all the customer data we collect is similarly protected against unauthorized access.

Limited Sharing of information
Except as described in this policy, QuanDut.com will not share your personal information with third parties unless you have consented to the disclosure or the disclosure is necessary to:

  1. Comply with the law or with legal process, or with requests from law enforcement authorities;
  2. Protect and defend our rights and property;
  3. Protect our customers or users from misuse or unauthorized use of the QuanDut.com website; or
  4. Protect the personal safety or property of our customers or the public.

QuanDut.com may share your personal information with other companies in our corporate group. Also, if QuanDut.com is acquired by or merges with another company, QuanDut.com may transfer personal information to that company. In such an event, QuanDut.com will notify you before your personal data is transferred if this information would become subject to a materially different privacy policy.

QuanDut.com may provide aggregate statistics about our customers, sales, traffic patterns, and related website information to third parties, but these statistics will not include any personally identifying information. Put simply, while we will not tell our business partners that a particular individual bought a particular product, we may, for example, tell them how many customers within certain demographic groups bought certain products.

Our website may contain links, log-in interfaces, and other connections to third-party websites and applications (including, without limitation, websites, widgets, software, and other software utilities) ("Application(s)"). If you use an Application to share information about you, your actions on our website, or relating to your QuanDut.com account, you are consenting to such information being shared. Your use of an Application may cause personally identifying information to be publicly disclosed and/or associated with you, even if QuanDut.com has not provided such information. Each Application's privacy policy (and not this policy) will govern information collected by such Application. In addition, QuanDut.com may allow you to log in to portions of our website using “Facebook Connect”, a Facebook, Inc. (“Facebook”) Application and may allow you to use other Facebook Applications and features, such as a “Like” button, so that you may use information from your Facebook account on our website and share activities and other information related to our website via Facebook.com. Through Facebook Applications and features we may, after obtaining your permission, publish to your news feed on Facebook’s website certain activities you take on our website. By your use of Facebook Applications and features, our website will have access information related to your Facebook account (including your profile information, friends, and privacy settings) and Facebook, Inc. will check your Facebook account cookies when you are visiting our website and will receive information concerning actions you take on our website. Facebook’s privacy policy and terms of use apply to Facebook’s use of information collected by or provided to Facebook through such Applications and features and this policy applies to QuanDut.com’s use of information collected by or provided to QuanDut.com through Facebook Applications and features.

A website traffic and user behavior auditing system operated by Google Analytics is being used on this website. Please see the Google Analytics website for information about Google Analytics, the Google Analytics auditing system, and the Google Analytics' privacy policy. QuanDut.com my from time to time use other third party service providers in connection with our website. QuanDut.com requires these third parties to only process your information and collect and use your personal information subject to this policy or subject to the terms of another effective and publicly available privacy policy. QuanDut.com is not, however, responsible for any third party’s compliance with any such privacy policy.

Comments, Reviews, and other Information
When using our website you may have opportunities to post or submit comments, reviews, and other information to publicly accessible pages of our website. When you post or submit such information it is done at your own risk, is made public, and is not subject to this policy.

Making changes to your information
You may change your personal information on file with QuanDut.com at any time. To do this, simply visit the "Account Management" section of "My Account". From here, choose "Change your Sign In and personal information", "Manage Shipping Addresses in your address book", and/or "View and change your Credit Card Profiles". Enter the changes to the information as desired, and then click the "Update", "Edit", or "Delete", button, as appropriate.

Links to other websites
The QuanDut.com website contains links to other sites, operated by third parties that we believe may be of interest to you. While QuanDut.com encourages third parties to follow appropriate privacy standards and policies, it is not responsible for the actions of those parties, the content of their websites or any products or services they may offer.

Cookies
The QuanDut.com website employs "cookies," which are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies enable us both to provide a Shopping Cart and to store your shipping and billing information between visits.

If you have set your browser to reject cookies, you can still use our site, although you may need to re-enter information that would normally be obtained from the cookie.

Our affiliates or advertisers may also use cookies and though QuanDut.com encourages anyone who uses cookies to follow appropriate privacy standards and policies, it is not responsible for cookies placed by third parties.

Children's privacy online
At QuanDut.com, we believe that the privacy of children is important. We do not monitor the age of our user audience except in connection with surveys and contests, and except for age data optionally provided by users who wish to customize their account preferences, However, visitors and users under the age of thirteen (13) should not submit personal identifying information to QuanDut.com without the consent of their parent(s) or guardian(s). If a user is under the age of thirteen (13) the user may not, even under the supervision of a parent or guardian, make any submissions of content to QuanDut.com or the QuanDut.com site.

If you are a parent and want to limit your children's access to material you believe may be harmful to them, you may want to look into commercially available hardware, software and filtering devices. Relevant information can be found at http://www.safetysurf.com/ and other similar sites.

Changes to this Privacy Policy
Please check back frequently, as this Privacy Policy may change from time to time. The date of the most recent update to the Privacy Policy will be indicated at the top of this page. In the event of a material change to the Privacy Policy, for a reasonable time after such change we will add "Updated", "New", or a similar term near the link to the Privacy Policy on the home page of QuanDut.com and elsewhere, as applicable, throughout our website.

Questions/Suggestions
If you have any questions or suggestions, please contact us at info@quandut.com, or by mail at the address below:

Privacy Department
廣達貿易公司/Quandut Trading Co
No.371, Upp Paya Lebar Road,
#01-05 Yi Kai Court, S’pore 534969
Tel: +65 6284 3683 Fax: +65 6284 4001

Returns & Replacements

We want you to be fully satisfied with your purchase. If something is not right, please call our customer service at +65 6284 3683to let us know. We will try our best to help you. If you are still unsatisfied with your purchase, we will accept returns within 30 days from the date of original purchase. There are just a few things to remember:

 

  • Please enclose a copy of the invoice and your signed delivery slip along with the product.
  • The product packaging must be in new and undamaged condition. If the product has been used, the remaining content must be at least 75% of the original content by weight.
  • Refund will be made to the same credit card the order was placed with. Note that shipping fees paid, if any, are not refunded.
  • Please remember to include a daytime phone number where we may contact you if we have any questions.
  • After receiving your return, please allow us 10-14 business days to process and refund your purchase.
Ordering & Payments

How do I place my order online?
Our simple 4 step checkout process is easy to complete:
In Step 1, you will be asked to log into your account with us or create one if you don’t have one.
In Step 2, you will be asked to fill in your shipping information and billing information. You will also be shown a summary of your order as well as your order total.
In Step 3, you will be asked to enter your payment card information so we can verify and authorize your order.
In final Step 4, you will be shown your order confirmation. You will also receive an email confirmation when your order is placed and when your order has been shipped.

If you prefer not to order online, you can send us your order by mail, fax or phone:

Questions about your order
We are proud of our customer service at QuanDut.com. If you have any questions, please call one of our Customer Service Representatives at QuanDut.com +65 6284 3683  M-F 9am – 6pm. They are always happy to help.

What payment options can I use?
QuanDut.com.sg accepts Visa and MasterCard credit cards for online purchases. We regret that we cannot accept debit cards online at this time.

If you would like to pay by cheque, select “Cheque” as your payment method during check out and you will be presented with a printable invoice and instructions to mail in your cheque for further processing. Please allow 5 – 7 business days for your cheque to clear before your order is shipped.

Billing information
When selecting your credit card payment option, be sure to include the billing address that is associated with the credit card you are using to make your purchase. Please note that your order processing might be delayed or denied if your shipping and billing addresses do not match. Currently we do not accept orders with shipping addresses outside of Singapore.

How do I apply promotions and coupons?
QuanDut.com may offer promotions that can be redeemed on the Online Store. Promotions and discounts, including free shipping, will be communicated on the website, through emails, direct marketing and other advertising methods.

To redeem a promotion with a code: Enter your promotion code, without any spaces, in the Promotion Code box in the shopping cart. Please note that each promotion code might have its own restrictions on usage. Check the terms and conditions associated with each code carefully prior to using.

Promotions

NEW PRODUCT ARRIVALS
New organic products just arrived. Please contact Ms Ho for more details.

Viewing Orders

Orders can be checked through your customer dashboard for more details.

You need to login to the customer “my account” page with your password that you have set during sign up.

https://www.quandut.com/customer/account/login/

Should you forget your password, please follow this link to ask for password reset.

https://www.quandut.com/customer/account/forgotpassword/
Updating Account Information
Please update your correct address for shipping. If wrong address has been stated, there will be charges for delivery to correct addresses.